This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

In the Agreement, “we” means Epic Panda Consulting, Panda Silk LLC, Epic Panda, EP; and “you” means the person (natural or legal) who is identified as our client in the Proposal. Our website address is:

1. What personal information do we collect from the people that visit our blog, website or app?

  • When contacting, ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, IP addresses or other details to help you with your experience.
  • When services are agreed upon, telephone, company name and geolocational data.

2. When do we collect information?

  • We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
  • When you provide us with feedback on our products or services.
  • When you contact us in relation to our goods or services.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. How do we use your information?

  • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: [7]:
    • (a) To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • (b) To improve our website in order to better serve you.
    • (c) To allow us to better service you in responding to your customer service requests.
    • (d) To administer a contest, promotion, survey or other site feature.
    • (e) To quickly process your transactions.
    • (f) To ask for ratings and reviews of services or products.
    • (g) To follow up with them after correspondence (live chat, email or phone inquiries).
    • (h) We will collect client, contact, point of contact, PII, PID and other metadata as part of the agreement and / or contracts [legal].
    • (i) We reserve the right by country locational storage of data to retain said data [metadata] for the duration we are legally required to do. You can request a copy of your data upon request [legal].

4.How do we protect your information?

  • We collect public information that we are legally allowed to collected based on your connection “Access” to this platform. Only data needed to operate across the platform and you have the option to block any cookies or locally stored data via your personal privacy settings of your connection device.
  • We will follow all locational laws required by countries in which data we store is located, included and not limited to SOX, SOC, GDPR, CCPA  and other compliance regulations.

5. Exclusion of Warranties and Indemnity

  • All terms, conditions and warranties, express or implied, not set out in the Agreement are, to the fullest extent permitted by law, excluded from the arrangements governed by the Agreement.

6.Limitations and exclusions of liability

  • Nothing in the Agreement will:
    • (a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
    • (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
    • (c) limit any liability of a party in any way that is not permitted under applicable law; or
    • (d) exclude any liability of a party that may not be excluded under applicable law.
  • Subject to Clause [6], we will not be liable to you for any [loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any kind of indirect or consequential loss, whether it arises from a breach of contract, negligence, or otherwise].
  • Subject to Clause [6], our total liability to you in relation to any event or series of related events, whether it arises from breach of contract, negligence, or otherwise, will not exceed the amount received from you over the preceding 12 months in aggregate.
  • You accept that we have an interest in limiting the personal liability of our officers and employees. Having regard to that interest, and subject to Clause [6], you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with our services. The provisions of this Clause will not limit or exclude the liability of the limited company itself for the acts and omissions of our officers and employees.

7. Termination

  • This Agreement will come into force upon the earlier of our receipt of your agreement to its terms and our commencing work for you with your consent, and will terminate automatically upon the completion of the services which we have agreed we will provide to you.
  • Either party may terminate the Agreement if:
    • (a) the other party commits a material breach of the terms of the Agreement; or
    • (b) the other party becomes insolvent or bankrupt or enters any insolvency or bankruptcy procedure in any jurisdiction.
  • Where the Agreement is terminated by you under Clause [7], we will:
    • (a) refund to you any amounts paid to us; and
    • (b) release you from any obligation to pay any amounts to us, in relation to any services which have not been provided as at the effective date of termination (the amount of which will be calculated by us using any reasonable methodology).
  • Save as provided in Clause [7], you will not be entitled to any refund of any fees paid, or be released from any obligation to pay our fees (whether or not invoiced).
  • Termination of the Agreement will not affect our or your accrued rights and liabilities, or the continuing application of Clauses [3, 4, 5, 6 and 7].


  • We will have no liability to you if we are unable to provide any services under the Agreement as a result of circumstances beyond our control, including (without limitation) war, strike, lockout, industrial disputes, riot, civil commotion, acts of Government, fire, flood, blockade, accident, natural catastrophe, disaster, or default of a third party.
  • The dates for the provision of the services set out in the Proposal will not be of the essence of the Agreement.
  • No delay, neglect or forbearance in enforcing any term of the Agreement by either party will be deemed to be a waiver or in any way prejudice that party.
  • Save under Clauses [5] and [6], nothing in the Agreement confers on any third party any right to enforce any term of the Agreement.
  • The Agreement will be governed by and construed in accordance with the laws of England, and the English courts will have exclusive jurisdiction to adjudicate disputes about, under or in relation to the Agreement.
  • The Agreement together with any specific terms we agree in writing constitutes the entire agreement between us and you in relation to the subject matter hereof, and supersedes all earlier communications between us and you. Subject to Clause [6], each party acknowledges that it has not relied on any commitment, representation or warranty in entering into the Agreement.
  • No amendment or other variation of the Agreement will be effective unless it is agreed in writing by or on behalf of the parties to the Agreement.